Natural Retreats Statement on Cleaning Protocols

Natural Retreats Statement on Cleaning Protocols

Ensuring a Safe and Healthy Stay

Natural Retreats has always made the health and safety of our guests our top priority. Our teams adhere to high standards of cleanliness and quality control in all of our homes. It is core to who we are and what we do. The COVID-19 pandemic has required us to create new processes and protocols informed by Centers for Disease Control and Prevention and World Health Organization guidance.

Towards our goal of providing you with a safe and healthy vacation home, we wanted to share with you the additional steps we have implemented to deliver you extra protection.

Sanitation Training and Tools

All housekeepers will undergo additional training on disinfection and sanitation processes. We engaged with our industry-leading partner, ServPro Commercial Services, to review our cleaning protocols and to assist us in any of our locations should the need arise.

All housekeepers will be provided with a food-grade, non-toxic, EPA-registered household disinfectant and will disinfect each home’s high traffic and contact areas after a full cleaning has been completed. After each thorough cleaning, every home will receive a second review with an inspection from a trained quality inspector to ensure the home meets our stringent guidelines prior to a guest’s arrival.

Laundry and Linen

All bed linens are laundered between each stay and will be either completely sanitized with documented safety standards by a linen service provider or Natural Retreats will launder the linens at the highest possible wash and dry temperatures. Comforters, duvets, accent pillows, and throw blankets will be removed and replaced with laundered blankets. Anything that cannot be laundered with sheets and blankets will be eliminated from use on the beds.

Guest Supplies

Natural Retreats will provide disinfectant wipes in all homes for guest use.

Natural Retreats Local Staff and Offices

Our local staff are also receiving enhanced COVID-19 awareness training. We have increased the frequency of cleaning and disinfecting our offices and storage areas with a focus on the counters, desks, elevators and elevator buttons, door handles, restrooms and home keys. Furthermore, Natural Retreats has enabled staff distancing by implementing telework for all staff where possible, staggering shifts, ensuring minimal staffing interactions in our offices, limiting operating hours, eliminating vehicle sharing, and performing remote check-ins with guests.

The health and safety of our employees, guests, homeowners, and contractors is of utmost importance. We are pleased to share with you our high-quality standards and processes for home cleaning and reiterate our commitment to you and your family.

Our job is to make all Natural Retreats properties safe. Your job is to enjoy and relax while on vacation!

- The Team at Natural Retreats