Case Study

All Decked Out Cape San Blas, FL

Stress-Free Ownership at Cape San Blas 
Homeowner Case Study - Cape San Blas, FL | Natural Retreats

Challenge

Preserving the investment value of a beach property confronted by Hurricane Matthew

Background

Tom Henderson, owner of the Cape San Blas vacation rental All Decked Out, has seen his share of challenges as a homeowner in an unpredictable destination. But nothing could have prepared him for the destruction and uncertainty that Hurricane Matthew brought to the Gulf Coast of Florida.

Living in Michigan, Tom felt powerless in the storm’s aftermath. When his insurance company revealed, remarkably, only minor damage to his property, he first felt relieved -- and hopeful that his property management company at the time had the resources to quickly repair and secure his home.

Unfortunately, Tom’s relief soon turned to frustration as he quickly realized he was on his own.

When Tom requested repairs, the management company emailed a digital version of the Yellow Pages and indicated that he should arrange the work himself. Taken back, Tom inquired whether the company could send one of their handymen. Comprehensive service, including on-staff maintenance, was part of what had sold him on the company. He was discouraged to learn that it had no maintenance staff at all.

The company soon ceased answering Tom’s calls and emails, forcing him to personally visit Cape San Blas to complete the needed repairs.

Natural Retreats’ full-service maintenance staff and ability to quickly mobilize during an emergency allowed Tom to swiftly repair his home and restore his income potential.
Average Guest Rating
222 Guest Nights Booked
28 Weeks Booked
$45,100 YTD Revenue
21% Income Growth
Income Growth Stress Level

Solution

Given the lack of response from his prior management company, Tom stopped at the Natural Retreats office, located across the street from All Decked Out, when he arrived in Cape San Blas. When General Manager Matt Elliott heard Tom’s story, he offered the help of Natural Retreats’ chief engineer, along with his own service.

Natural Retreats’ full-service maintenance staff and ability to quickly mobilize during an emergency allowed Tom to swiftly repair his home and restore his income potential.

Encouraged by Natural Retreats’ resources and genuine desire to help, Tom decided to change management companies and hasn’t looked back.


Encouraged by Natural Retreats’ resources and genuine desire to help, Tom decided to change management companies and hasn’t looked back.

Results

Our in-house staff has fully repaired All Decked Out, while our marketing team helped to increase sales by 21% over the previous year. Between December 2018 and April 2019, we reserved the home for 222 guest nights, or in Tom’s words, “A great start to what looks to be our best year ever!”

Comprehensive Case Studies

Self-Managed Vacation Rental vs. Natural Retreats Property Management

Silver Star Condo

Park City, UT

A Successful Property Launch in Palm Springs

Hinshaw Hideaway

Palm Springs, CA

Park City Owner Commands Higher Average Daily Rates

Sky Ridge Retreat

Park City, UT

SEE ALL CASE STUDIES

Let's Get Started

We want to be your vacation rental partner for years to come, but we believe in earning your long-term business—not locking you into an ironclad contract.

Plus, enjoy your vacation home whenever you like. We don’t limit the number of nights you can use for your own vacations—and it’s easy to reserve your preferred dates in your online owner account. Your home will always be yours.

Interested in Joining our Luxury
Vacation Rental Management Program?

Interested in Joining our Luxury Vacation Rental Management Program?

Contact

Where is your home located?

State

Additional Information

No Startup Fees | No Long-Term Contract

Higher Financial Return

No Startup Fees

No Long-Term Contract

Higher Financial Return